Motivations of Recycling Behavior(February 2008)
In February 2008 I conducted a set of brief
interviews with individual residents of San Francisco concerning their
motivations for participating in the city’s (voluntary) separate
food waste collection program. The objective of the study was to gain
some basic insight into the language participants use and the stories
they tell concerning their motivations for separating recyclables, specifically
food waste.
Motivations
of Recycling Behavior - Abstract
Motivations
of Recycling Behavior (PDF)
User Experience
Risk Assessment (2006)
How do you
make rational decisions about the resources to devote to user experience
research and design on a given project? A tough question to answer before
you’ve done the research. The User Experience Risk Assessment offers
a simple tool to evaluate the risk of deploying an internal application
even if you don't understand the characteristics and the context of the
end user.
User Experience Risk Assessment
Classification and Coherence
These thoughts were originally formulated in response
to a mailing-list debate over whether "data" and "information" are the
same thing. I argue that the typical information architecture challenge
lies not in finding THE correct classification (the one the user already
has in his or her mind) but in presenting AN intelligible classification
(one the user can make sense of).
Classification and
Coherence
Team-Based Ethnography
There almost always is a lot of knowledge about users
dispersed throughout companies, particularly among customer service reps,
which can be used as input into user research. The team-based ethnography
is a method to get that information out and to make it visible and relevant
to entire product teams.
Team-Based Ethnography
(PDF)
In Praise of Inefficiency
This case study of a failed effort to streamline an actively
used collaboration tool points out the weaknesses of redesign projects
that fail to analyze what works in an existing application in their haste
to fix the things that don't work.
In Praise of Inefficiency
(PDF)
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